FAQs

Do I need to make an appointment?
Yes, you will need to make an appointment at our Cairns studio. Our Book Now feature can help you select your preferred date, time and package. Walk-ins are difficult to accomodate due to our workload.

Do I need a referral?

No! Our service is strictly non-diagnostic and is designed purely as a unique bonding opportunity. Before visiting, you must have had at least one diagnostic scan (either dating, nuchal or morphology) to ensure you have a viable pregnancy before visiting.

What is the optimal time of the pregnancy to have a 3D/4D Ultrasound?
If you plan on having only one 3D/4D ultrasound examination, we would recommend having the ultrasound performed between the 30th and 38th week of the pregnancy. However, excellent images of your baby can be obtained anytime. Due to us specialising in this field and after many years of perfecting this industry, we have found that the best stages are between 15-25 weeks(for gender and body images) and 30-38 weeks (for best face images and interaction, seeing smiles, and responding to voices). In between these times, babies are often breech or transverse, which can result in you not being able to see your babys face. Many Oh Baby clients visit more than once - it's great to watch baby grow and develop into their own little person!

Do I need a full bladder?
No, however we do need you to be WELL hydrated as this will giver you clearer images. We encourage our clients to do their best to drink close to 2 litres of water a day in the 1-2 week lead up to their appointment.

Can I bring my family and friends?
Yes. In fact, we encourage our clients to invite family and friends to attend the elective 4D ultrasound session. This is a joyous and wonderful experience, one that can be shared with your family and loved ones. (Please enquire at your chosen studio location about how many guests you can bring)

Are you able to tell the sex of the baby?
Yes, we offer guaranteed gender determination from 15 weeks. We can't, however, guarantee that the baby will cooperate during your session. Certain factors beyond our control, such as body tissue content, developmental stage and fetal position all affect the ability to determine the gender of the foetus, and Oh Baby can provide no warranty or guarantee the accuracy of any such determination. If in the unlikely event your baby is born and Oh Baby was actually wrong about gender, you will be offered a full refund as part of our gender scan guarantee.

Will I always get a beautiful picture of my baby?
Usually, but not always. Sometimes if the baby is persistently looking face down, i.e. towards your spine it may be difficult to see the baby's face. If this happens, a repeat scan on another day (at no extra charge) will usually succeed because the baby has turned to a more favorable position. We make no promises that the images will be similar to those you might have seen elsewhere or even from our clinic, or that we can always meet everyone's expectations. Every baby scans differently, depending on its gestational age, position, amount of fluid, and mother's condition. We promise to make every effort to obtain the best possible images of whatever parts of the baby that can be seen.

Online Store T&C's

Returns

It’s ok if you have changed your mind. We will exchange or offer you a store credit either in store or online, this is valid for 3 months. A personalised code will be given to you to be used for online sales.

Item(s) will need to be returned to us in the original packaging, tags attached, unopened, unused and not worn state within 10 days. Management will check and advise if these conditions are not met.

Please note we do not offer returns, refunds or exchanges on change of mind or incorrect sizing of items on sale/clearance. This applies to both online and in store.

If this is a return due to a faulty or defective item, a claim will need to put in with us within 7 days after receiving the item for either a refund or replacement. Please send photos to cairns@ohbabyultrasound.com.au of the damaged item. Return postage will be refunded if we ask for you to send it back.

We must receive any returns in store before we can issue credit/exchanges.

Oh Baby Ultrasound will not accept any returns after items have been used.

Products that need to be sent back to us are to be sent via standard parcel post from Australia Post, (not express) with a tracking number. Please note no reimbursement will be given on postage outside of the standard postage rate. A postage receipt must be included in the return package. We will not refund/credit any orders including postage that are lost in the mail if the above was not provided to us on a return.

Postage on all change of mind returns will be a cost incurred by you and any follow up orders (including exchanges) will incur our flat rate postage cost of $8.95

If you wish to cancel your order you will incur a 20% cancellation fee on the entire order, including postage.

What postage service do we offer?

Oh Baby Ultrasound uses a mix of Fastway, Sendle and Australia Post and each package includes a tracking number, some courier companies will on forward to Australia Post if they are unable to deliver and this will be out of my control and is up to the delivery company.

Please allow 3-14 days for delivery as postage can sometimes take longer to get to other states such as SA, WA, NSW, and allow longer if a public holiday occurs within this time frame.

Please note when you agree to our terms and conditions this means that you agree to the above terms and the return/exchange policy.

Postage is a flat rate of $8.95 Australia wide, free for orders over $150 and bulky and heavy weighted items will have an additional shipping rate added if applicable. We can send international, however postage will charged at the international rate with tracking and insurance. An invoice will be sent for the final total including postage to be paid via Paypal.

Parcels are sent to the postal address given to us at time of purchasing. If you have changed address please edit your address to ensure it arrives to the correct address. No refunds or replacements given on orders and postage if wrong address was supplied.

Orders are sent out on Wednesday and Friday.

Delivery

Please contact us if your order does not arrived within the below time frame. A member of our team will contact the courier company to get this looked into.

All items sent have a tracking number and if an item does not arrive within 14 days after purchase please contact us straight away at cairns@ohbabyultrasound.com.au

We pride ourselves in professional, fast and reliable service please allow up to 5 business days for items to be shipped

Please allow longer if a public holiday occurs within this time frame.

Payments

Oh Baby Ultrasound accepts the following payment methods: Afterpay, Paypal, MasterCard, Visa.

Pricing

All our prices are in Australian Dollars (AUD). At Oh Baby Ultrasound, we reserve the right to change pricing at any time without prior notice.

Shop hours and address

3/151 Martyn St Parramatta Park Cairns QLD 4870

Tuesday – Friday 9.00am – 330pm

All email and FB replies will be attended to within these above hours.